If a sealed product you purchase contains damaged or missing components, please contact the game’s publisher or manufacturer for their replacement policies. MISSING COMPONENTS IN FACTORY SEALED PRODUCT & FACTORY ERRORS All store credits are not transferrable in any case. Infinity Cards & Collectibles is currently not offering exchanges on products including card singles and/or sealed TCG products.Īll store credits redeemed and issued must be an account under the recipient’s name associated with the account, no exceptions. You will be refunded to your original method of payment. If you are looking to cancel a product with “PRE ORDER” in its name, please see above under PRE ORDERS.įor all other orders, if you would like to cancel your order, the request must be within 24 hours of when the order was processed. Infinity Cards & Collectibles is currently not accepting any returns/refunds on all TCG products including card singles and/or sealed TCG products. No exceptions to this policy will be made. If you want to be 100% sure of a products condition (ie it will be kept in a sealed collection), please leave a note when placing your order, or call/email and we will do our best to accommodate the request.Ĭancellations of any and all products with the “PRE ORDER” text in the name of the product will incur a 10% Processing Fee. ![]() We do our best to ensure product is shipped in the best condition possible, and will contact you via a phone call or email in the event we have noticed otherwise while picking the product. ![]() ![]() Minor shelf wear and tears in plastic will not be a reason for refund, store credit, or exchanges. Often times products have been shipped over many many kilometers to us from manufacturers and distributors. Tears and rips in the factory plastic for sealed TCG products and shelf wear is a common issue in a retail environment. Sealed TCG Product Rips & Tears on Plastic
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